Unseen Aware Launches at The Oracle

Unseen Aware Launches at The Oracle, Championing Hidden Disabilities Awareness Across Reading

The Oracle is proud to announce the launch of Unseen Aware, an innovative e-learning platform designed to equip retail staff with the knowledge and confidence to support individuals with hidden disabilities. Launching on Tuesday, 12th November in line with Purple Tuesday, this initiative seeks to create a more inclusive environment for all, extending beyond The Oracle’s walls to inspire a town-wide movement in Reading.

Empowering Staff for a More Inclusive Shopping Experience

Hidden disabilities, such as ADHD, autism, fibromyalgia, and hearing loss, often come with unique challenges that may be difficult to recognise. Through Unseen Aware’s training platform, staff at The Oracle receive comprehensive training on how to interact empathetically with those who may require additional support. As a visible mark of their training, participating staff members wear badges that identify them as Unseen Disabilities allies, fostering a welcoming and understanding environment for all shoppers.

Extending Inclusivity Beyond The Oracle

While The Oracle is proud to lead the way in Reading’s retail landscape, the impact of Unseen Aware extends far beyond the centre itself. This program encourages retailers and businesses throughout Reading to join in the mission of creating a community that is informed, compassionate, and inclusive for individuals with hidden disabilities.

Ongoing Learning for Lasting Impact

Unseen Aware goes beyond an initial training module. Staff continue to receive weekly insights and lived experience stories from individuals with hidden disabilities, enhancing their understanding over time. This sustained engagement ensures that awareness remains active, allowing staff to continually build empathy and responsiveness to diverse customer needs.

A Better Retail Experience for All

The Oracle’s partnership with Unseen Aware signifies a commitment to making the retail experience comfortable, accessible, and supportive. This initiative allows customers with hidden disabilities to shop with confidence, knowing they’re supported by a team that values inclusivity.

With the launch of Unseen Aware, The Oracle is not only setting a new standard for customer service but also championing a lasting impact in Reading’s journey toward inclusivity. We invite everyone to experience a more understanding and compassionate shopping environment at The Oracle – where every interaction is designed to make a difference.