Admission Policy

Our visitor guide Whether you’re shopping with us, having a bite to eat or enjoying our leisure facilities, we want you to always feel welcome at The Oracle. To make sure everyone enjoys their time with us, we have a few simple ground rules: o Please keep an eye on any children or adults in your care. o We will not allow intimidating, aggressive or derogatory behaviour of any kind towards other visitors, our staff or our retailers. o We welcome all fashion choices but, if you’re wearing something with a hood, please make sure it is down when inside the centre o No one likes a ‘litter bug’. Please dispose of your rubbish responsibly using the bins provided. o Please don’t run in the centre – even if you’re in a hurry to snap up a bargain. o We do not allow leafleting, canvassing or the conducting of third party interviews or surveys anywhere in the centre or associated areas, unless written permission has been granted from the centre management team. o It’s against our rules to sell goods anywhere in the centre or associated areas, unless our centre team have given you permission.

o Electrical items should not be plugged into centre owned power sockets unless permission has been granted from the centre management team. o You can only busk in the centre if you have permission from the centre management team.

o For the comfort of all visitors, staff and retailers, we do not allow the use of portable speakers, loudhailers, and other such devices unless permission has been granted from the centre management team. o For your safety and the safety of others, please don’t climb, stand or sit on balustrades, walls, barriers, fencing or railing in and around the centre and associated areas. You should also remain out of staff only areas including plant cages, gantries and other external structures of the centre. o Whatever team you support, we don’t allow ball games of any kind in the centre– kicking, throwing or otherwise. o Bikes, roller-blades, scooters, micro-scooters, skateboards and Heelys (or similar) are not allowed in the centre.

o Electric powered scooters, bikes, skateboards or similar motorised items other than approved Shopmobility equipment are not allowed in the centre. o For your safety and the safety of others, please do not climb on, or surf on, the lifts and escalators. o Selfies are welcomed, but remember that The Oracle is private property, professional photography and filming is only allowed if permission has been granted in advance by the centre team. Filming, photography or sketching of the building’s infrastructure, or any members of staff, is not permitted under any circumstances. We retain the right to refuse photography, filming and sketching at any time. o Tops and footwear must be worn at all times, unless you’re in a changing room. o Motorcyclist crash helmets must be removed when visiting the centre.

o We welcome all well-behaved dogs in the centre, however the following additional rules should be followed: o Please keep your dog on a non-extendable, static lead at all times. o Do not leave your dog unattended. o Please do not take your dog on escalators, instead please use the lifts and stairs. o Please clean up after your dog. o Please keep your dog under control at all times. o Please respect the dog policies of our individual retailers. o Look out for the dog-friendly sticker in the windows of our retailers that allow dogs within their stores. o Smoking, including electronic cigarettes, is strictly forbidden in the centre, unless in our designated smoking areas.

o For your safety and the safety of others, please do not loiter or sleep within our car parks o Alcohol must only be consumed within licensed leisure and food establishments and we encourage visitors to drink responsibly. o Criminal damage or vandalism against centre property, or retailers, is illegal and we will inform the police. Anyone who doesn’t pay attention to these rules will be asked to leave the centre.

We also reserve the right to deny entry to anyone whose actions we feel are unsuitable and may have a negative impact on other customers, our colleagues and retailers.

Thank you to all our shoppers who make our destinations a lively and great place to visit. We appreciate your support.